REPAIR

If you are experiencing any problems with your AOR products, you can send it in for repair. Please contact the customer support via Email and complete the repair authorization form prior to shipping any equipment to AOR USA, INC.

Download: Repair-Authorization-Form.pdf

To comply with current FCC regulations, we will not repair any receiver products bought from outside the US (thus Cellular frequencies unblocked). In case of repair, please contact the dealer for assistance.

There are two kinds of repair service we can provide.

WARRANTY REPAIR

AOR will repair or exchange parts for your AOR products FREE of charge in the U.S.A. in the event of a defect in materials or workmanship.

PARTS: New or comparable rebuilt parts in exchange for defective parts for one calendar year from the date of the original purchase of new equipment.

LABOR: FREE of charge for one calendar year from the date of the original purchase of new equipment.

Please include the copy of the receipt or invoice originally received from the dealer. No RA (return authorization) number required for warranty repair. We will return your AOR products via normal ground transport to the original shipping party. This warranty covers failures due to defects in materials or workmanship that occurs during normal use. It does not cover failures due to damage that occurs in shipment or failures which are caused by unauthorized services, modifications, or other maintenance not supplied by AOR. Also, any failures that result from accident, misuse, abuse, neglect, misapplication, alteration, faulty installation, or damaging environments will result in voiding warranty.

OUT OF WARRANTY REPAIR (See Non-Supported Products)

When your AOR products warranty period has expired, and need to repair, AOR will provide an out of warranty repair services. The customer will pay freight (insured) to the AOR USA, INC. and AOR USA, INC. will return equipment via normal ground transportation to original shipping party. Payments can be made through PayPal (You do not need to have PayPal account to make a payment), Personal check, or Money order (make it payable to AOR U.S.A., INC.). We will return your AOR products via UPS ground transport to original shipping party.

NON-SUPPORTED PRODUCTS

AOR, LTD. and AOR USA, Inc. tries to support all our legacy products as best as possible. However, decreasing availability of OEM parts and supplies for some makes them unsupportable. Because of this, AOR, LTD. and AOR USA, Inc. can only support product currently manufactured or discontinued after December 2010. The list below identifies some of our most popular products that have become unsupportable. Please note that this list may not include all the products discontinued prior to December 2010 and we strongly suggest customers to contact Customer Support via Email and ask about support prior to sending their product in.

Below is a list of radios that AOR, LTD. and AOR USA, Inc. no longer supports. (Alphabetical order)

Model #ProductModel #Product
AR 1500 Receiver-Portable AR 8600 Receiver-Mobile/Base
AR 16 Receiver-Portable AR 880 Receiver-Portable
AR 2001 Receiver-Mobile/Base AR 900 Receiver-Portable
AR 2002 Receiver-Mobile/Base AR 950 Receiver-Portable
AR 22 Receiver-Portable ARD-2 ACARS/NAVTEX Decoder
AR 2700 Receiver-Portable AR-Mini Receiver-Portable
AR 2800 Receiver-Mobile/Base DDS-2A Local Generator for KWM2
AR 3000 Receiver-Mobile/Base LA 350 Indoor Antenna
AR 3030 HF Receiver LA 380 Indoor Loop Antenna
AR 33 Receiver-Portable LA 390 Indoor Loop Antenna
AR 501 CW Decoder SDU 5000 Spectrum Display Unit
AR 7000 Receiver-Mobile/Base SDU 5500 Spectrum Display Unit
AR 7030 HF Receiver SDU 5600 Spectrum Display Unit
AR 800 Receiver-Portable SR 2000 Receiver-Mobile/Base
AR 8000 Receiver-Portable SR 2000A Receiver-Mobile/Base
AR 8200 Receiver-Portable TSC-100A SSTV Scan Converter
AR 8200 MK2 Receiver-Portable WX 1000/2000 Weather FAX Terminal


AOR USA, INC.

426 West Taft Avenue, Orange, CA 92865 USA.
Phone (310) 787-8615 Fax (310) 787-8619
Email info@aorusa.com