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If you are experiencing any problems with your AOR products, you can send it in for repair. Please contact the customer support via Email and complete the repair authorization form prior to shipping any equipment to AOR USA, INC.

Download: Repair-Authorization-Form.pdf

WARNING: Servicing of "unblocked" versions in the USA

As defined by the Federal Communications Commission (FCC), it is a federal crime to purchase, own and use an "unblocked" radio receiver able to receive frequencies allocated to cellular phones, unless you have an authorization issued by the US government.
For this reason we are unable to accept repairs of unblocked receivers owned by regular private consumers from the USA and Canada. Support can also only be very limited.

Thank you for your understanding.

There are two kinds of repair service we can provide.

WARRANTY REPAIR

AOR will repair or exchange parts for your AOR products FREE of charge in the U.S.A. in the event of a defect in materials or workmanship.

PARTS: New or comparable rebuilt parts in exchange for defective parts for one calendar year from the date of the original purchase of new equipment.

LABOR: FREE of charge for one calendar year from the date of the original purchase of new equipment.

Please include the copy of the receipt or invoice originally received from the dealer. No RA (return authorization) number required for warranty repair.　We will return your AOR products via normal ground transport to the original shipping party. This warranty covers failures due to defects in materials or workmanship that occurs during normal use. It does not cover failures due to damage that occurs in shipment or failures which are caused by unauthorized services, modifications, or other maintenance not supplied by AOR. Also, any failures that result from accident, misuse, abuse, neglect, misapplication, alteration, faulty installation, or damaging environments will result in voiding warranty.

OUT OF WARRANTY REPAIR (See Non-Supported Products)

When your AOR products warranty period has expired, and need to repair, AOR will provide an out of warranty repair services. The customer will pay freight (insured) to the AOR USA, INC. and AOR USA, INC. will return equipment via normal ground transportation to original shipping party. Payments can be made through PayPal (You do not need to have PayPal account to make a payment), Personal check, or Money order (make it payable to AOR U.S.A., INC.). We will return your AOR products via UPS ground transport to original shipping party.

NON-SUPPORTED PRODUCTS

AOR, LTD. and AOR USA, Inc. tries to support all our legacy products as best as possible. However, decreasing availability of OEM parts and supplies for some makes them unsupportable. Because of this, AOR, LTD. and AOR USA, Inc. can only support product currently manufactured or discontinued after December 2010. The list below identifies some of our most popular products that have become unsupportable. Please note that this list may not include all the products discontinued prior to December 2010 and we strongly suggest customers to contact Customer Support via Email and ask about support prior to sending their product in.

Below is a list of radios that AOR, LTD. and AOR USA, Inc. no longer supports. (Alphabetical order)

Model #	Product	Model #	Product
AR 1500	Receiver-Portable	AR 8600	Receiver-Mobile/Base
AR 16	Receiver-Portable	AR 880	Receiver-Portable
AR 2001	Receiver-Mobile/Base	AR 900	Receiver-Portable
AR 2002	Receiver-Mobile/Base	AR 950	Receiver-Portable
AR 22	Receiver-Portable	ARD-2	ACARS/NAVTEX Decoder
AR 2700	Receiver-Portable	AR-Mini	Receiver-Portable
AR 2800	Receiver-Mobile/Base	DDS-2A	Local Generator for KWM2
AR 3000	Receiver-Mobile/Base	LA 350	Indoor Antenna
AR 3030	HF Receiver	LA 380	Indoor Loop Antenna
AR 33	Receiver-Portable	LA 390	Indoor Loop Antenna
AR 501	CW Decoder	SDU 5000	Spectrum Display Unit
AR 7000	Receiver-Mobile/Base	SDU 5500	Spectrum Display Unit
AR 7030	HF Receiver	SDU 5600	Spectrum Display Unit
AR 800	Receiver-Portable	SR 2000	Receiver-Mobile/Base
AR 8000	Receiver-Portable	SR 2000A	Receiver-Mobile/Base
AR 8200	Receiver-Portable	TSC-100A	SSTV Scan Converter
AR 8200 MK2	Receiver-Portable	WX 1000/2000	Weather FAX Terminal

LCD-related issues for the AR8200 and AR8600 Series are no longer supported.